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Privacy Policy Lumbung88

Lumbung88 takes the protection of your personal data seriously. This Privacy Policy clearly explains how we collect, use, store and safeguard your information as a member of our betting platform.

Last Updated: 1 January 2026
Our Commitment

How Lumbung88 Protects Your Privacy

Industry-Standard Data Encryption
All personal and financial data of members is encrypted using 256-bit SSL technology. This means that any information transmitted between your device and lumbung88's servers cannot be accessed by unauthorised parties.
No Sale of Personal Data
lumbung88 has never and will never sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. Your data belongs entirely to you.
Full Control in Your Hands
As a Lumbung88 member, you have the right to access, update, transfer or request deletion of your personal data at any time. Contact our support team and your request will be processed within 14 business days.
Malaysia PDPA Compliance
Lumbung88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection and processing activities are carried out in accordance with the principles set out in that Act, without exception.
Secure Data Storage
Member data is stored in licensed data centres with multiple layers of physical and digital security. Access to personal data is restricted to authorised personnel only, and every access is automatically logged.
Data Breach Notification
In the event of a data security breach that affects your personal information, Lumbung88 is committed to notifying you within 72 hours of confirming that the incident has occurred.
Content

1 Introduction

Lumbung88 ("we", "platform" or "company") is an online betting platform fully committed to protecting the privacy of our members. This Privacy Policy ("Policy") describes how we manage your personal data when you register, use or interact with the Lumbung88 platform at lumbung88.my or any related application.

By registering as a lumbung88 member or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we process your personal data as described herein. If you do not agree, please discontinue use of the platform and contact us to close your account.

This Privacy Policy forms part of the Terms & Conditions Lumbung88 and should be read together with it. In the event of any conflict, the Terms & Conditions shall prevail over this Privacy Policy.

2 Personal Information We Collect

Lumbung88 collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

Data Category Example Information Requirements
Identity Information Full name, date of birth, MyKad number, identity document image Mandatory
Contact Information Email address, mobile number, residential address Mandatory
Financial Information Bank account number, bank name, e-wallet account number (TNG, GrabPay, Boost) Required for transactions
Usage Data Betting history, games played, total deposits and withdrawals Automatic
Technical Data IP address, device type, web browser, operating system, approximate location Automatic
Communication Data Live chat conversation records, emails, survey feedback Where applicable

We only collect data that is strictly necessary to provide you with a quality service. lumbung88 does not collect sensitive data such as medical information, religious beliefs, or political views.

3 How We Collect Your Personal Data

Your personal data is collected through various channels when you interact with the Lumbung88 platform:

  • Account Registration: When you complete the registration form with your personal information and account details.
  • KYC Verification: When you submit identity verification documents such as a copy of your MyKad to fulfil compliance requirements.
  • Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, or submit a withdrawal request.
  • Platform Usage: Automatically collected while you play, place bets or browse content on our website.
  • Communications: When you contact customer support via live chat, email or other channels.
  • Cookies and Similar Technologies: Via cookies, web beacons and other tracking technologies as described in Section 8.

4 Purposes for Using Personal Data

Lumbung88 uses your personal data for legitimate, defined purposes. We will not process your data for unrelated purposes without obtaining your consent first.

  • Account Management: Creating, verifying and managing your member account, including the login process and account security.
  • Transaction Processing: Processing deposits, withdrawals, and all financial activities related to your account.
  • Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and reporting obligations as required by the relevant authorities.
  • Platform Security: Detecting and preventing fraud, hacking, account misuse, and other security threats.
  • Service Improvement: Analysing usage patterns to improve platform quality, user experience and game offerings.
  • Service Communications: Sending important notifications relating to your account, transactions, policy updates and security information.
  • Customer Support: Processing complaints, enquiries and support requests submitted to our team.
  • Marketing (with consent): Sending promotional information, bonuses, special offers and product updates where you have consented to receive them.

Right to Withdraw Consent: For marketing purposes, you may withdraw your consent at any time by clicking the "unsubscribe" link in our promotional emails or by contacting customer support. Withdrawing consent does not affect any other lawful purposes for which your data is processed.

5 Data Sharing with Third Parties

Lumbung88 does not sell, rent or disclose your personal data to third parties for their own marketing purposes. However, we may share your data in the following limited circumstances:

  • Payment Service Providers: Required data is shared with authorised payment processors such as DuitNow, FPX and local e-wallet providers to facilitate your transactions.
  • Game Software Providers: Required game session information is shared with licensed game software providers for the purpose of fair game operation.
  • Authorities: Data may be disclosed to law enforcement agencies, regulatory bodies or courts when required under Malaysian law.
  • Analytics Services: Anonymised data may be shared with analytics platforms to understand usage patterns and improve the platform.
  • Business Transfer: In the event of a merger, acquisition or sale of company assets, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third parties we work with are required to uphold data protection standards equivalent to our own and may only use your data for purposes that have been agreed upon in writing.

6 Data Security Measures

Lumbung88 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

  • 256-bit SSL/TLS encryption for all data communications between the platform and users.
  • Passwords are stored using an irreversible one-way hashing algorithm.
  • 24/7 system monitoring by our cybersecurity team.
  • Role-based access control (RBAC) ensuring that only authorised personnel can access specific data.
  • Periodic penetration testing by independent third parties to identify and address system vulnerabilities.
  • Encrypted data backups stored at separate locations for disaster recovery.

Shared Responsibility: While we implement robust security measures, the safety of your account also depends on your own actions. Please use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

7 Your Rights Regarding Personal Data

As a Lumbung88 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights, which you may exercise at any time:

Right of Access

You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 business days.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request a correction. You may also update certain information directly through your account profile settings.

Right to Erasure

You may request the deletion of your personal data, subject to legal retention obligations that require us to keep certain records for a prescribed minimum period.

Right to Object to Processing

You have the right to object to the processing of your data for direct marketing purposes at any time, without having to provide any justification.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for the purpose of transfer to another platform.

To exercise any of the rights above, please contact our data protection team at support@lumbung88.my stating the type of request and your account details. We will process your request within the timeframe required by law.

8 Cookies and Tracking Technologies

Lumbung88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled without affecting your use of the platform.
  • Performance Cookies: Collecting anonymised information about how you use our platform to help us understand and enhance the user experience.
  • Functional Cookies: Storing your preferences such as language, display settings and login information (if you select "remember me") for a more convenient experience.
  • Analytics Cookies: Used to analyse platform traffic and usage patterns for the continuous improvement of our services.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the Lumbung88 platform.

9 Data Retention and Deletion

Lumbung88 retains your personal data only for as long as necessary for the purposes outlined in this Policy or as required under applicable Malaysian law.

  • Active Account Data: Retained for as long as your account remains active and for a further period following account closure as required by law.
  • Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in line with Malaysia's financial and tax regulatory requirements.
  • KYC Records: Retained for a minimum of 5 years after account closure to meet AML compliance requirements.
  • Communication Logs: Customer support conversation records are retained for 2 years for reference and dispute resolution purposes.
  • Marketing Data: Retained until you withdraw your consent or close your account, whichever comes first.

Important Note: Even after an account is closed, we may retain certain data such as transaction records and KYC documents to fulfil our legal obligations. This data will not be used for marketing purposes and access to it is strictly limited.

10 Changes to This Privacy Policy

Lumbung88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

  • Notices displayed prominently on the Lumbung88 platform homepage.
  • An email notification sent to your registered email address at least 14 days before the changes take effect.
  • In-app notification during your next login session.

The "Last Updated" date shown at the top of this page will always reflect the latest version of the Privacy Policy. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

11 Contact Our Data Protection Officer

If you have any questions, concerns or complaints regarding how Lumbung88 handles your personal data, or wish to exercise any of the rights set out in this Policy, please contact us through the following channels:

  • Email: support@lumbung88.my
  • Live Chat: Available 24/7 on the Lumbung88 platform
  • Response Time: We aim to respond to all privacy-related enquiries within 3 business days

If you are dissatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or any relevant authority with jurisdiction over the matter.

For enquiries related to responsible gambling and account limits, please visit the Responsible Gaming us or contact customer support directly.

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Your Data is Safe with Us

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